There are a lot of things that you can do in your massage business to wow your clients and make their experience unforgettable.
1: OFFER YOUR CLIENT A HERBAL NECK PILLOW WHILE THEY FILL OUT THE INTAKE FORM
Have a flaxseed pillow the can be heated in the microwave or hot towel cabinet. They feel and smell AMAZING, and your client has only been in the studio for 2 minutes and they already feel relaxed.
2: OFFER SINGLE USE EYE DROPS
Clients wearing contact lenses will really appreciate this.
3: PUT A DROP OF ESSENTIAL OIL ON THE CORNER OF YOUR FACE CRADLE
Eucalyptus, peppermint, spearmint, and clove are great for keeping the sinuses open. Or for a more relaxing effect use lavender and chamomile. Make sure that your client doesn’t have sensitivities to scents and make sure the oil is in a place on the cover that will not come in contact with your clients face or eyes.
4: USE MINI CROCK POT TO WARM YOUR LOTION OR MASSAGE OIL
Glass jar with a pump works the best to keep your oil and lotion in when you heat it with a crock pot. That way you don’t accidentally melt your bottle when heating your oil. Heating your oil feels great in the winter and if you always have cold has this helps warm up your hands before placing them on your client.
5: KEEP SOME STONE IN THE FRIDGE OR FREEZER FOR CLIENTS WHO RUN WARM
Menopausal women will love you for this! Place cold stones under their neck to help keep them cool. Or on the sinuses for anyone with allergies and sinus pressure.
6: PUT AN HERBAL EYE PILLOW OVER THEIR EYES
This works wonders to help people relax and quietly drift into their massage.
7. TAKE NOTES TO REMEMBER IMPORTANT INFORMATION ABOUT YOUR CLIENT’S PREFERENCES AND DATES IN THEIR LIFE
Your client will be impressed that you remembered that they have ticklish feet (for example) after only seeing you once before. Ask how the new baby or grand-baby is doing. Keep notes of each client after each visit and when you see that they are coming in scan your notes to refresh your memory.
8. USE HOT TOWELS DURING THE MASSAGE
Most therapist like to use hot rocks, but in the winter nothing feels better then hot towels wrapped around your feet. This also feels great on the lower back and really give that AHHH effect.
9. USE HOT TOWELS TO CLEAN OFF OIL AFTER THE MASSAGE
A majority of people don’t like to leave feeling oily, especially if they are a business man/woman who still has to go back to work. If you’re doing a full body massage and you have finished working on the back of the body take a hot towel and wipe down the body starting with the back down the arms, and out through the fingers. Then to finish run over the back again, down the legs and out through the feet. Repeat on the front and offer a soft dry rage for the client to wipe off any extra oil they you may have missed.
10: OFFER YOUR CLIENT TEA, COFFEE, WATER OR HOT COCOA AFTER THEIR MASSAGE
Use to go cups so they can take it home or back to work with them. It take a minute to make the client a cup of whatever they choose and can be prepared while the client is in the room getting dressed.
Thank you so much for reading, I hope this is helpful!
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This information was pulled August 13, 2018